Reviews – American Institute of Balance


This is the first time I have ever had treatment for crystals in my ear. They were very professional and... MOREThis is the first time I have ever had treatment for crystals in my ear. They were very professional and extremely friendly. I had Paxton who treated me and explained everything every step of the way. I wasn’t sure it was going to work but in fact she fixed everything and I now have no balance issues. Everything was done on time no waiting. I got an appointment quickly and I would recommend them to anyone who has issues with balance. It has changed my life! LESS
Jaci I. 9/18/2020This is the first time I have ever had treatment for crystals in my ear. They were very professional and... MOREThis is the first time I have ever had treatment for crystals in my ear. They were very professional and extremely friendly. I had Paxton who treated me and explained everything every step of the way. I wasn’t sure it was going to work but in fact she fixed everything and I now have no balance issues. Everything was done on time no waiting. I got an appointment quickly and I would recommend them to anyone who has issues with balance. It has changed my life! LESS
A G. 9/18/2020Lovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. ... MORELovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. They were very diligent with their COVID-19 precautions which made me feel safe. I would gladly recommend this place if your doctor suggests it! LESS
Miki . 9/16/2020Lovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. ... MORELovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. They were very diligent with their COVID-19 precautions which made me feel safe. I would gladly recommend this place if your doctor suggests it! LESS
A G. 9/16/2020Lovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. ... MORELovely people! I felt thoroughly tested when I left, after ruling out a possible cause of my falls. They were very diligent with their COVID-19 precautions which made me feel safe. I would gladly recommend this place if your doctor suggests it! LESS
Miki B. 9/16/2020They explained each exercise we were doing to determine what was exactly going on with my body. They also sent... MOREThey explained each exercise we were doing to determine what was exactly going on with my body. They also sent me a list of PT’s that take my insurance. They sent me home with an entire folder of info and actually sat down and took their time explaining stuff, all with visuals. This might not mean much to some but, I am definitely a bigger girl around 290, and they kept referring to me as “a healthy girl with no limits” and “a healthy girl like you will recover” it was nice to know that they saw beyond my size. They were helpful is recommending workouts I was able to do, and seemed like they truly cared. I will be back if I need help again, as they were truly so kind. Thank you! LESS
Cassie L. 9/15/2020They explained each exercise we were doing to determine what was exactly going on with my body. They also sent... MOREThey explained each exercise we were doing to determine what was exactly going on with my body. They also sent me a list of PT’s that take my insurance. They sent me home with an entire folder of info and actually sat down and took their time explaining stuff, all with visuals. This might not mean much to some but, I am definitely a bigger girl around 290, and they kept referring to me as “a healthy girl with no limits” and “a healthy girl like you will recover” it was nice to know that they saw beyond my size. They were helpful is recommending workouts I was able to do, and seemed like they truly cared. I will be back if I need help again, as they were truly so kind. Thank you! LESS
A G. 9/15/2020
they fixed my beautiful wife. things do run better, when the doctor is on site. Bottom line is that they... MOREthey fixed my beautiful wife. things do run better, when the doctor is on site. Bottom line is that they realigned the crystals in my wife,s ears. god Bless them all LESS
The medical staff here treated me with great care and knowledge. I was able to be rid of the... MOREThe medical staff here treated me with great care and knowledge. I was able to be rid of the symptoms of vertigo with two visits. Amazing how they diagnose and treat...very good experience on my part. LESS
Julie F. 6/26/2020The medical staff here treated me with great care and knowledge. I was able to be rid of the... MOREThe medical staff here treated me with great care and knowledge. I was able to be rid of the symptoms of vertigo with two visits. Amazing how they diagnose and treat...very good experience on my part. LESS
A G. 6/26/2020Doctors were good. Couple issues with billing, but thankfully they have a competent staff willing to go above and beyond... MOREDoctors were good. Couple issues with billing, but thankfully they have a competent staff willing to go above and beyond to make sure the patients are well taken care off. Thanks Brittany! LESS
Sean W. 6/08/2020After attending AIB's 3 day Vestibular Rehabilitation course 3 years ago I knew I couldn't find a better institute to... MOREAfter attending AIB's 3 day Vestibular Rehabilitation course 3 years ago I knew I couldn't find a better institute to learn from! 1 year later traveled to Florida to learn about Concussion Treatment and now back to recertify in both during their 3 day Vestibular Rehabilitation & Concussion Certification course! So incredibely thankful to have found such an amazing company that lives their work. AIB completes research day in and out to support their techniques and pass this outstanding knowledge to the rest of us to make a difference in our ability to treat patients. Learning from professionals that this is their passion and living makes a world of difference. Thank you so much Dr. Gans and AIB team for helping me know how to treat these very important patients with improved effectiveness and achieve outstanding results! LESS
Kayla R. 2/23/2020
The young lady that greeted me and did testing was very knowledgeable, explained each procedure in detail, and was very... MOREThe young lady that greeted me and did testing was very knowledgeable, explained each procedure in detail, and was very pleasant and kind.
My end results were very good and I left feeling like my normal self again.
I highly recommend The American Institute. LESS
Was good and excellent experience. Nice attendence by the person in charge. I didn't have to wait long time. Everything... MOREWas good and excellent experience. Nice attendence by the person in charge. I didn't have to wait long time. Everything was fine thanks for letting me feel like home! LESS
Esthel B. 1/24/2020
They were a) on time, b) courteous, c) 3-4 staff members present so they would be on the same page... MOREThey were a) on time, b) courteous, c) 3-4 staff members present so they would be on the same page and d) Knowledgeable: I now have hope. I can really feel a difference after only 1 treatment; I actually feel that my feet and legs are part of ME again. The dizziness has abated somewhat and I look forward to putting that darned walker away!!
Highly recommend them. LESS
Getting ready for the 3rd and final day of Vestibular and Concussion certification course. My expectations have been far... MOREGetting ready for the 3rd and final day of Vestibular and Concussion certification course. My expectations have been far exceeded. The content was presented in a well organized and usable manner. So much to take back to my clinic Monday morning! Thank you AIB! LESS
Daniel B. 11/22/2019Beautiful, friendly office space and staff followed by a great visit! My husband was diagnosed right away and we have... MOREBeautiful, friendly office space and staff followed by a great visit! My husband was diagnosed right away and we have a plan of action to correct his condition. I would recommend the Balance Clinic 100%! LESS
Peggy W. 10/18/2019Excellent front desk service. Doctor Sumerson was amazing. He took the time to explain all the procedures and provided me... MOREExcellent front desk service. Doctor Sumerson was amazing. He took the time to explain all the procedures and provided me with detailed information about my problem. I highly recommend this place!!!! LESS
Jomiromiful .. 10/17/2019This place was very helpful and professional. I'm already feeling better after just 1 treatment. I highly recommend this practice.... MOREThis place was very helpful and professional. I'm already feeling better after just 1 treatment. I highly recommend this practice. Special thanx to Megan! LESS
Debbie H. 10/02/2019If testing can be fun..... This was fun. I was given an explanation of what was going to happen every... MOREIf testing can be fun..... This was fun. I was given an explanation of what was going to happen every step of the way. For 2/3 of the tests I was laying down or sitting in a comfy chair! At the end, I was given a complete and easy to understand explanation of the working of the ear and the results of my testing. LESS
Genie B. 9/30/2019This place is awesome. They will help you pay for hearing aids if there is financial need. People a great,... MOREThis place is awesome. They will help you pay for hearing aids if there is financial need. People a great, the dr I saw was thorough, explained in depth my results and facilitated my financial assistance. LESS
Bonnie D. 9/28/2019I wouldn’t hesitate to refer anyone to The American Institute of Balance, as my experiences have been fantastic with each... MOREI wouldn’t hesitate to refer anyone to The American Institute of Balance, as my experiences have been fantastic with each visit I’ve had. The staff is kind and caring, answers questions clearly and explains what they’re doing every step of the way. The treatments have helped me get my life back! LESS
John J. 9/23/2019I have had nothing but wonderful experiences at the office to help with my. Hearing and balance after my cancer... MOREI have had nothing but wonderful experiences at the office to help with my. Hearing and balance after my cancer treatment. Caring staff and great communication. LESS
Helpful S. 9/18/2019Dr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I... MOREDr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I had. I can't recall the other provider's name that was with her but both of them made the process very smooth and seamless. LESS
Janet S. 8/21/2019Dr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I... MOREDr. Reeder was amazing. Very knowledgeable. She made sure to explain everything to me as well as answer questions I had. I can't recall the other provider's name that was with her but both of them made the process very smooth and seamless. LESS
Janet S. 8/21/2019Was treated with kindness and respect from the moment I walked in. All the testing I had done was explained... MOREWas treated with kindness and respect from the moment I walked in. All the testing I had done was explained throughly, step by step. I felt very comfortable. I will definitely return if needed. LESS
Amanda S. 7/25/2019I was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would... MOREI was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would explain everything they were doing so that I was very relaxed. I am looking forward to my next visit. LESS
Charlotte J. 7/23/2019Upon arrival to the time I left the staff and doctor were extremely nice and very caring about how I... MOREUpon arrival to the time I left the staff and doctor were extremely nice and very caring about how I was feeling. Took their time time with me while doing the test and treatment. I definitely like this place and would recommend it to others. LESS
Tricia B. 7/16/2019
They are amazing! There method of teaching is great. You will get personal attention with all your questions answered unlimited... MOREThey are amazing! There method of teaching is great. You will get personal attention with all your questions answered unlimited times of you want. They were patient, knowledgeable and fun at the same time. Loved it!
Thank you guys. LESS
I was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would... MOREI was treated with extreme care and Dr. Faubus, Megan and Chen Chen were very gentle and kind. They would explain everything they were doing so that I was very relaxed. I am looking forward to my next visit. LESS
Charlotte J. 7/03/2019From the time we walked in the institute ever one was so friendly and helpful. We felt like we were... MOREFrom the time we walked in the institute ever one was so friendly and helpful. We felt like we were with family. I had a vng test done today and the ladies were super. They explained everything they were doing, and that is very rare . most times you go to a medical clinic they talk to each other about u the patient and never explain to me the patient. I was so please with the institute and the fantastic, great super staff. Thank u for making my test so much more pleasant and relaxed. LESS
Meg Z. 6/21/2019I was referred by my ENT. I had severe inner ear crystal displacement, and went for my testing, and... MOREI was referred by my ENT. I had severe inner ear crystal displacement, and went for my testing, and had a treatment the first day which is not typical because I had travel planned. After three treatments in less than a week, my balance has returned almost 80%, and expect to be 100% within the next week. My therapist, Alyssa, did a terrific job with great Patient demeanour and was very instrumental in helping me get back to a normal life. I would recommend anyone that has this issue to go to the American Balance Institute. LESS
Byron W. 5/17/2019
Suffered for 6 years, many doctors, many therapies, no diagnosis!
Finally found AIB!
Miracles are found here.!
Forget other doctors.
Can't give enough... MORESuffered for 6 years, many doctors, many therapies, no diagnosis!
Finally found AIB!
Miracles are found here.!
Forget other doctors.
Can't give enough stars!👏👏👏❤❤❤🖒🖒🖒
Finally found Dr Gans😁 LESS
I had been suffering from vertigo for 2 months.. I was skeptical when I went in but I came out... MOREI had been suffering from vertigo for 2 months.. I was skeptical when I went in but I came out feeling great! The staff knew what they were doing and really cared about my well being. I'd highly recommend American Balance to anyone with vertigo LESS
Agnes M. 2/23/2019Had a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of... MOREHad a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of my ears followed by severe dizziness. I feel great now. Thanks so very much. Wish I could give you more than 5 stars. You are a life saver! 5++++++++++ LESS
A G. 2/14/2019
Absolutely great experience! The Technician cleaned my hearing aids, showed me how to replace the wax guards, removed wax from... MOREAbsolutely great experience! The Technician cleaned my hearing aids, showed me how to replace the wax guards, removed wax from one ear, and made adjustments to the turn-on time, etc.
My hearing has been restored to the original state!!!!
Robert Cullen LESS
Most professional, knowledgeable, thorough staff I have encountered in the medical field. As a patient, have been treated with respect... MOREMost professional, knowledgeable, thorough staff I have encountered in the medical field. As a patient, have been treated with respect and listened to very attentively by every staff member. Always answer each question and never rushes my treatment for any reason. Staff shows how much they care for each patient. LESS
Michael W. 1/23/2019From the minute I walked in I felt compassion. They take the best care of you from the time you... MOREFrom the minute I walked in I felt compassion. They take the best care of you from the time you walk in the door until you leave. They explain every procedure and never hesitate to answer any questions I have. They have even taken my calls after I leave to calm any concerns that I am having. When you are experiencing something strange and scary, it means more than anything to have medical staff listening to you and not treating you like just a dollar sign. They never rush me out from my appointment. I am blessed to have found them. Thank you American Institute of Balance. LESS
Lisa N. 12/22/2018I had a great experience at American Institute of Balance! They are very thorough and explain everything you're going through!... MOREI had a great experience at American Institute of Balance! They are very thorough and explain everything you're going through! I still don't know what my problem is, but it has nothing to do with my Crystal's in my ears! A thorough report was sent to my primary Dr. so he is testing to hopefully find out what my problem is! Long story short, you won't regret going here, and the Dr's and staff are very nice! I give them 5 stars! LESS
Frank P. 11/17/2018Met with a very knowledgeable Doctor and tested for my balance issues. I appreciate that she walked be through every... MOREMet with a very knowledgeable Doctor and tested for my balance issues. I appreciate that she walked be through every step of the way so that I was comfortable and informed. LESS
Sandie P. 11/01/2018Had a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of... MOREHad a fabulous experience. They are so knowledgeable and helpful. They cured my vertigo that I had in both of my ears followed by severe dizziness. I feel great now. Thanks so very much. Wish I could give you more than 5 stars. You are a life saver! 5++++++++++ LESS
A G. 9/19/2018Thank you to the Balance Institute for taking so much time and thought into the thorough care for my daughter.... MOREThank you to the Balance Institute for taking so much time and thought into the thorough care for my daughter. Your technology was amazing and your ability to get my 4 year old to have FUN with it was amazing. Thank you Dr Gans for your fund of knowledge and to Ann and Alissa I appreciate you both so very much! Obviously, I can not praise this practice and facility enough. THANK YOU FOR BEING THERE FOR US!!! LESS
Shawn S. 8/20/2018
I was treated with very professional care..
The doctors were very attentive..and did their best to find the problems I am... MOREI was treated with very professional care..
The doctors were very attentive..and did their best to find the problems I am enduring with the nausea that is sweeping over me.
Outstanding care. LESS
Highly recommended. The care was professional and empathetic. The staff was friendly. The doctors are extremely well versed in their... MOREHighly recommended. The care was professional and empathetic. The staff was friendly. The doctors are extremely well versed in their field of expertise. LESS
Richard M. 7/17/2018I literally just finished the advanced vestibular and the vestibular/concussion workshops back to back— it’s been a busy couple weeks!... MOREI literally just finished the advanced vestibular and the vestibular/concussion workshops back to back— it’s been a busy couple weeks! I had such a great time! I have done many vestibular courses, and hoped I would learn more valuable information for my patients in these courses- and I did! These courses are so fun, educational, and evidenced based. It’s a lot of info to take in, but the course leaders are incredibly knowledgeable, helpful and interactive making learning the information fun and not tedious. The progressions on the exercises, the well organized manual and the video links to review everything we learned (maneuvers, assessment, exercises etc) so we can refer back to what we learned is so incredibly helpful. I highly recommend anyone wanting to build on their knowledge and skills to take this course. Thank you everyone who took the time to be there and teach us!! LESS
Rosanna M. 6/29/2018I was treated with respect and consideration. The staff was so helpful. I was tested thoroughly and feel that no... MOREI was treated with respect and consideration. The staff was so helpful. I was tested thoroughly and feel that no stone was left unturned. This is a fabulous place. LESS
Beverly P. 6/29/2018I love this place!! Great Drs and staff. I never felt better after my first treatment and will probably never... MOREI love this place!! Great Drs and staff. I never felt better after my first treatment and will probably never need to see them again... However if I do need any other treatments I will only go back... LESS
David R. 6/10/2018Had a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All... MOREHad a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All is well. Very good and learning experience about this problem that can be solved very easily at home for most cases. Two lovely women doctors ( one and almost) of audiology took great care and attention. LESS
Rose M. 4/16/2018Had a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All... MOREHad a very thorough exam of eyes and ears and overall balance to determine cause of bouts of dizziness. All is well. Very good and learning experience about this problem that can be solved very easily at home for most cases. Two lovely women doctors ( one and almost) of audiology took great care and attention. LESS
Rose M. 4/16/2018Loved coming to the vestibular rehab certification course for my second time! The presentation has changed and I observed much... MORELoved coming to the vestibular rehab certification course for my second time! The presentation has changed and I observed much more then the first time. I am so thankful for all the instructors (as much as I did miss Dr. Gans). See you in 4 years! LESS
Moriah H. 4/13/2018I can’t say enough nice things about the balance Institute. I have been very sick with vertigo for months and... MOREI can’t say enough nice things about the balance Institute. I have been very sick with vertigo for months and was very apprehensive this morning going in for my appointment and Dr Jagger and the staff were fabulous! They took their time with me and made me feel very comfortable. I would highly recommend this facility for anyone dealing with vertigo or dizziness. LESS
Bonnie Fuller 4/12/2018I took the vestibular rehab course this past weekend and learned so much! Since being back in the clinic I... MOREI took the vestibular rehab course this past weekend and learned so much! Since being back in the clinic I have successfully treated 2 P.C. BPPV patients! Thank you so much to all the instructors in this course LESS
Molly S. 4/11/2018I took the vestibular rehab course this past weekend and learned so much! Since being back in the clinic I... MOREI took the vestibular rehab course this past weekend and learned so much! Since being back in the clinic I have successfully treated 2 P.C. BPPV patients! Thank you so much to all the instructors in this course LESS
Molly P. 4/11/2018I had the opportunity to attend a Vestibular Rehab Certification course offered by AIB in the Pittsburgh area and was... MOREI had the opportunity to attend a Vestibular Rehab Certification course offered by AIB in the Pittsburgh area and was THOROUGHLY impressed. Each clinician was extremely knowledgeable and personable across the board. The course was EXACTLY what I hoped it would be and accomplished everything that it purposed to accomplish. I highly recommend AIB for treatment of any and all of your vestibular related conditions and also for any clinician seeking to broaden their understanding of and ability to treat the wide variety of vestibular conditions. LESS
Cory S. 4/08/2018The Vestibular Rehab certification is one of the best courses I have ever taken. Instructors are excellent! Course organization and... MOREThe Vestibular Rehab certification is one of the best courses I have ever taken. Instructors are excellent! Course organization and presentations are great with tons of hands on lab work. I look forward to more courses with AIB in the future!! LESS
Laurie C. 4/08/2018The American Institute of Balance is very professional, compassionate, and life changing! I’m 68 years young and normally very active.... MOREThe American Institute of Balance is very professional, compassionate, and life changing! I’m 68 years young and normally very active. After having a fall a few months ago I began suffering from vertigo. It prevented me from doing a lot of activities I enjoyed and needed to do on a daily basis. After only 2 visits I’m back to my normal active life. I will be giving my primary care doctor their information so they can refer other patients with “dizziness” to them. LESS
Nancy James 4/06/2018Dr. Sumerson and his staff were very thorough and informative. They did my hearing test on the spot after my... MOREDr. Sumerson and his staff were very thorough and informative. They did my hearing test on the spot after my exam. I came away knowledgeable and very happy with the pleasant experience. LESS
Julie Cain 3/27/2018The doctors and staff at AIB are not only knowledgeable and professional but also among the kindest and most compassionate... MOREThe doctors and staff at AIB are not only knowledgeable and professional but also among the kindest and most compassionate professionals I have ever had the pleasure to work with. I would highly recommend their services to anyone with balance related symptoms as well as recommend their training to those working in balance related healthcare. LESS
Chrissy L. 3/01/2018Wish I would have gone sooner! I lived with my vertigo for 2 years, one session at The Institute of... MOREWish I would have gone sooner! I lived with my vertigo for 2 years, one session at The Institute of Balance and it went away. What a great office, everyone is friendly and I was able to get an appointment in a timely manner. LESS
Margo Spoerl 1/25/2018Everyone was courteous and Helpful and very knowledgeable. I would recommend them. I feel Like with all the test they... MOREEveryone was courteous and Helpful and very knowledgeable. I would recommend them. I feel Like with all the test they discovered what was wrong and were able to fix it. LESS
Jackie Wilson 1/22/2018Knowledgeable doctors to work with, and it went smoothly. They explained everything that they were doing so I was aware... MOREKnowledgeable doctors to work with, and it went smoothly. They explained everything that they were doing so I was aware of all aspects. In the end, they verbally reviewed the results with me and will send my doctor an evaluation. I would recommend American Institute of Balance to family and friends. LESS
Eileen Fisher 12/17/2017My journey started with feeling dizzy. After a quick stop in a local urgent care facility, I was provided with... MOREMy journey started with feeling dizzy. After a quick stop in a local urgent care facility, I was provided with contact information for the American Institute of balance. First impressions were great. I called for appointment and was promptly scheduled. Friendly knowledgeable staff on the phone. Upon arrival: Plenty of parking. The clinic is modern, clean and professional. I was greeted by a friendly professional. My appointment started promptly on time. The doctors and technicians are totally focused on evaluating my condition. The combination of technology and patient care is superb. After being evaluated my diagnosis was BPPV. Luckily I was able to be treated the same day. The treatment worked and I feel 100% again. My follow up experience was identical to my initial visit. I highly recommend the American Institute of balance. Thanks to the doctors and staff for a wonderful experience. LESS
J. J. OConnor 11/22/2017